FREQUENTLY ASKED QUESTIONS

HOW MUCH IS SHIPPING?

Standard shipping is UPS Ground, which includes a 7.5% handling fee. UPS 3-day and 2-day services are also available for an additional shipping charge.

WHAT IS YOUR RETURN POLICY?

Returns are not accepted. To look inside our student course books before you purchase them, please download one of our sample selections.

HOW DO SCHOOLS ORDER?

The easiest way for a school to order is to call us at 1.800.509.8544. We will process the order over the phone with your PO Number. You may fax your order to us at 800-510-4595 or email your PO to info@mytutor.com.

HOW LONG WILL IT TAKE TO RECEIVE MY BOOKS?

Through our standard UPS Ground shipping, your materials should arrive within 5 business days. UPS 3 day, 2 day, and overnight services are also available.

MY BOOKS ARE DAMAGED. HOW CAN I GET A REPLACEMENT?

If any materials arrive damaged, please contact us at 1-800-509-8544. Though we cannot be held responsible for damages incurred en route, we will do our best to ensure you receive undamaged materials.

WHO WRITES YOUR BOOKS?

Our books are written by Summit staff, including our expert tutors. We have curriculum development specialists and seasoned educators dedicated to crafting the most effective materials available.

CAN I REPRINT YOUR BOOKS?

No, our books cannot be copied or reprinted. However, we do have private labeling options available for bulk orders . Please call 1-800-509-8544 for more information.

WHERE DO YOU GET YOUR TESTS?

Our tests are written and created by the test-makers (College Board, ACT, Inc., etc).

HOW OFTEN DO YOU UPDATE YOUR BOOKS?

Our books are updated as needed to reflect the changes implemented by the test-makers.

HOW DO I SIGN UP FOR THE TEST CENTER?

Please call 1-800-509-8544 or email us to sign up for our online Test Center.

HOW DOES SUMMIT PROFESSIONAL DEVELOPMENT WORK?

Summit Professional Development is training for your teachers/tutors in the proven methods and techniques found in the Summit curriculum for the SAT and ACT. Our trainers will travel to your location and work within your schedule. We also have online training available. For details and a quote for Summit’s Professional Development Program, please call 1-800-509-8544.

WHAT DO YOU COVER DURING THE TRAININGS?

Trainings cover instruction on: Summit test prep strategy, Subject Training in the Math and Verbal sections of the test, our Online Test Center, Score Reports, and a Book Tour. Your instructors will become Summit Certified in the essential skills and strategies necessary to maximize students individual scores.